At PetMate, we are pet lovers at heart. Our drivers are either owners of pets themselves or have had prior experience handling pets as regular drivers for some of our partners.
New drivers have to fulfil training hours to make sure they are equipped with dealing with your furry family. We also have a strict protocol to make sure proper procedures are in place.
Although you can book anytime, at the moment we recommend you to book one day in advance. This is to create a higher chance for us to find a driver for you on time.
We are currently active in Singapore, Hong Kong and Kuala Lumpur. We will add more cities soon.
We currently offer online payment through creditcard (only Visa and MasterCard are accepted). We will authorize the payment, but you will only be charged after a succesful match with a driver.
We operate 18 hours (between 6 am and midnight) a day, 7 days a week, 365 days a year.
You cannot request a specific PetMate at this time. We will always dispatch the best PetMate for the job.
Usually, you will receive this pretty fast after your booking. Sometimes it takes a bit longer because it is possible that during peak hours drivers are more difficult to find. Just stay-tuned!
If you cancel the order within 1 hours before pickup, 100% of the fare will be charged. In other cases we will charge a 10% cancellation fee if cancellation is done 1~6 hours before pickup.
Yes, please contact us directly via the chat on our website. There are no surcharges for change of time and date. Please do make sure to contact us at least one hour before the pickup time.
Surcharges may apply for additional work / weight and / or cleaning fees and if the waiting time is after the grace period of 15mins.
Rates are determined by the distance and estimated time from pick-up to drop-off and the capacity of the platform.
To get a quote simply type in your location for pickup and dropoff via the app.
Go ahead and place a booking through the app. We have staff monitoring, so your last-minute request will be noticed. Surcharges may apply.
We are available via the live chat on our website. You can also email us at firstname.lastname@example.org.
We built a successful transportation business with our parent company (CarPal) and have decided to launch a separate brand for the transportation of our furry friends.
Click here to become a PetMate driver.